Michel Falcon

Before the age of 30, Michel had grown four companies in the hospitality industry with hundreds of employees, been hired by multi-billion dollar companies across dozens of industries to advise them on their customer experience and employee engagement strategies, and travelled to countries like Canada, USA, Israel, Austria, Australia, Nigeria, and Germany to speak at conferences. Being a millennial, Michel is heavily recruited to speak at events because he represents the changing demographic of both customers and employees.

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Key Points

Michel's expertise is customer experience management, employee engagement and company culture development.
Michel has grown four businesses and has nearly 400 employees by leveraging customer experience and employee engagement strategies. He uses the strategies he talks about on stage on a daily basis so you can trust they are tried, tested and true.
Michel has worked with companies like McDonalds, Proctor & Gamble, Alfa Romeo, Salesforce and many others.
He has been referenced in publications like Time, Inc, Forbes, Entrepreneur and Yahoo Small Business Advisors
Being a millennial, Michel can speak truthfully on how to manage the millennial workforce and customer base.

Topics

A Customer Obsession: How to Create an Experience Your Customers Have Never Seen Before
Next Generations CX: Customer Experience Strategies for 2020 and Beyond
How to Grow Customer Experience Leaders at Your Company
Be an Employee Magnet: Attract, Retain and Grow the World’s Greatest Team
Marketing and PR Purity: How Customer Experience Tells the Most Authentic Stories

Testimonials

During his keynote, Michel introduced us to what he refers to as “creating micro customer experiences.” The concept of micro experiences became a part of the them of our meeting after Michel’s engagement. Michel’s keynote was extremely well received by our team and I look forward to learn more of his concepts in the future.
Managing Director, Strategy & Business Optimization
Tangerine Bank