Ask about Michel Falcon
Key Points
  • Michel's expertise is customer experience management, employee engagement and company culture development.
  • Michel has grown four businesses and has nearly 400 employees by leveraging customer experience and employee engagement strategies. He uses the strategies he talks about on stage on a daily basis so you can trust they are tried, tested and true.
  • Michel has worked with companies like McDonalds, Proctor & Gamble, Alfa Romeo, Salesforce and many others.
  • He has been referenced in publications like Time, Inc, Forbes, Entrepreneur and Yahoo Small Business Advisors
  • Being a millennial, Michel can speak truthfully on how to manage the millennial workforce and customer base.
Topics
  • A customer obsession: How to create an experience your customers have never seen before
  • Next generations CX: Customer experience strategies for 2021 and beyond
  • How to grow customer experience leaders at your company
  • Be an employee magnet: Attract, retain and grow the world’s greatest team
  • Marketing and PR purity: How customer experience tells the most authentic stories
Testimonials

During his keynote, Michel introduced us to what he refers to as “creating micro customer experiences.” The concept of micro experiences became a part of the them of our meeting after Michel’s engagement. Michel’s keynote was extremely well received by our team and I look forward to learn more of his concepts in the future.
Managing Director, Strategy & Business Optimization 
Tangerine Bank