Darrell Hardidge

Darrell Hardidge

Designing customer service metrics and processes

Darrell Hardidge is the innovator of the customer service excellence measurement “Appreciation Certified”.

His company, Saguity, has completed over 750,000 end-user interviews focused on defining what creates the cultural foundations of a No.1 performing team.

His knowledge of what defines service excellence from an independent market perspective is second to none. His customer service strategies and training have influenced and been implemented in some of Australia’s leading companies, such as APT travel, STIHL, Dahlsens, Honda MPE, AMC Cleaning, and Travel Marvel.

Darrell’s knowledge of how to define your point of difference with service excellence is the secret weapon to many organisations. His mantra “Different isn’t always better, but better is always different.”

Darrell Hardidge Book as a speaker/entertainer for your next event

Key Points for Darrell Hardidge

Darrell Hardidge is the bestselling author of The 10 Commandments of Client Appreciation and The Client Revolution, defining the roadmap to No.1 position.
He helps design customer service metrics and processes for major corporations and private companies.
He inspire individuals and teams to rise above their competition to define their own unique market leading culture and standards.
He shows how to use unique IP and processes to support clients in multi award-winning achievements.
He is the highest performing speaker with The CEO Institute on customer experience and culture.

Topics for Darrell Hardidge

How excellence starts with your beliefs
The power of 10/10 and market domination
How Client Appreciation is the heart connection to your market
Why Satisfaction is outdated and killing business opportunity
The 7 steps to No.1 position
How to re-engage your team and deliver excellence
The secret behind the most powerful team cultures
What is the No.1 profit centre in your business

Darrell Hardidge Book as a speaker/entertainer for your next event

Key Points for Darrell Hardidge

Topics for Darrell Hardidge

Testimonials for Darrell Hardidge