Ask about John Formica
Key Points
  • John Formica is the ex 'Disney Guy’. 
  • He is an internationally known speaker, business coach and author. 
  • During his 10 years at Walk Disney World Resort, John lead his team to achieve the highest guest satisfaction ratings among all Disney World Resort Hotels. 
  • John has appears on every major TV network, numerous business journals and features in the Virgin Atlantic In-flight Magazine. 
  • He is an American Customer Experience Coach and a leading authority in the service industry. 
Topics
  • How to "create the dream" and emotionally engage your guests to love you!
  • Understand the mindset of your guests to give them what they really want and create customer loyalty for life!
  • The magic begins with your people
    • Making relationships, sales connections and staff more memorable, likeable and magical
    • How to find, interview and hire great people
  • It's show time
    • The magic is in the details
    • How to develop a Disney "on-stage" five star presence
  • Secrets to create Disney-like raving fans
    • Be different than your competition
    • Be the top of mind awareness in your industry
  • Develop remarkable team culture to gain loyal and committed employees
  • Learn Disney leadership strategies to create a "Whistle While You Work" team environment
    • Be more productive, build team moral and have fun every day

 

Testimonials

Excellent speaker – on point, professional, outgoing, credible, and reached our employees on a whole new level.
Beaver Creek Resort Colorado 

John is a sensational speaker. John talks about the Disney experience and brings it to your business.
Leishman Assoc.

I wanted to thank you so much for your presentation at the College. The information that you provide is straight forward and we are able to apply right away.
Margi Erickson

I have been attending sales and motivational seminars for over thirty years and can't remember one that grabbed my attention and held it through the entire presentation. I strongly suggest that we have John back again.
Regional Manager
Fort Sill National Bank

Having a motivator like John Formica come in and energize our employees and management staff was like an "air freshener plug in". Refreshing starts immediately.
Marriott Hotels

In my eight years as a Chamber employee, I have been to many, many seminars and luncheons, but I must say, yours was the best I have ever experienced. Thank you so much for enlightening so many people on Administrative Professionals' Day in Henderson.
Chamber of Commerce