Jaquie Scammell - Hire Keynote and Guest Speaker

Jaquie Scammell

Global Authority on Service Leadership Founder & CEO, ServiceQ

Jaquie Scammell is Australia’s leading customer service expert, known for helping organisations elevate the ordinary moments between employees and customers through a human-centred service mindset.

A dynamic and engaging speaker, Jaquie’s energy is infectious, and her insights are grounded in real-world leadership experience. As the author of Service Mindset and Service Habits, she equips leaders with practical tools and behaviours that embed lasting change.

With a deep belief in the human side of business, Jaquie focuses on transforming leaders first, so they can cascade a culture of care, connection, and conscious service throughout their teams.

Jaquie Scammell Book as a speaker/entertainer for your next event

Key Points for Jaquie Scammell

Jaquie Scammell is Australia’s foremost authority on service leadership.
With 300+ keynotes and three books, she transforms service cultures for iconic brands like BHP, Westpac, and Melbourne Airport.
Her message is simple but powerful: in an automated world, human connection is your greatest competitive edge

Topics for Jaquie Scammell

The future of service is human
Redefining customer connection in a tech-driven world.
Service habits™: Transform culture from the inside out
Embedding behavioural change that sticks.
Relational leadership: Lead with presence and empathy
Unlock engagement, retention, and loyalty through conscious leadership.
The resonant leader
A blueprint for high-performing teams in high-pressure environments.

Testimonials for Jaquie Scammell

Whilst I never doubted that the session would be a success, I can confidently say that it exceeded all expectations I had. I’ve had a number of team members approach me this morning already commenting on how good the session was and how engaging and relatable the it was.
Venue Manager
CENTREPIECE at Melbourne Park

Jaquie’s keynote was amazing. She really owns the room and captivates people. I would recommend Jaquie to organisations who want to improve their culture. We would have her speak again.
National Manager
BT Financial

Jaquie is the most impactful speaker we’ve brought into our organisation – real, energising, and immediately actionable.
Chief Customer Officer
Major Retailer

She doesn't just speak on service culture, she rewires how leaders think about their people.
Chief People Officer
Aviation Sector

One of the most powerful speakers I’ve worked with – Jaquie brings clarity, warmth and serious leadership edge.
Head of CX
Global Ban

Jaquie lives at the intersection of strategy, people and customers, transforming engagement, cultures and bottom line results for everyone she works with. And Jaquie herself is completely congruent with her message - she loves life and business, and her energy is infectious. She’s one of my favourite people, and your world will be much better for having her in it.
CEO
Thought Leaders

Thanks Jaquie Scammell for the talk today at CSIRO Business Development Connect. You helped remind the high IQ staff about the importance of ‘trust’ being the centre of doing business, whether you’re selling Science....or Burgers! EQ and ‘Good Business’ is about building on the human connection.
CSIRO

Your keynote was incredible, and really resonated with the audience. You inspired lots of people.
Ashton Media