David Avrin Book as a speaker/entertainer for your next event

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Key Points for David Avrin

  • David Avrin is a globally respected expert who transforms the way organisations think about customer experience, marketing, and competitive differentiation.
  • With presentations delivered in over 25 countries, David tailors his insights to help any organisation, regardless of industry, cut through the noise and truly serve today’s demanding customers.
  • As the author of seven influential books, David’s work provides actionable frameworks for leaders aiming to reduce customer churn and increase loyalty.
  • Known for his engaging delivery and real-world relevance, David equips audiences with the mindset and tools to remove friction and build standout customer journeys.

Topics for David Avrin

  • Ridiculously easy to do business with!
    Serving a new generation of customer wants, needs and expectations.
    How, when and where we buy has changed dramatically in recent years. Winning today is often dictated by those who can deliver faster and are ridiculously easy to do business with. In this revealing, thought-provoking and very entertaining presentation, popular Customer Experience expert David Avrin, CSP, Global Speaking Fellow, shines a bright light on the profound shift in customer expectation, while showing your team everyone’s role in eliminating friction in the buying process, better responding to prospects, and creating Customer Experiences worth sharing.
    Participants of this session will:
    • Better understand the cause and pervasiveness of the shift in customer and client behaviour.
    • Recognize the important distinction between customer service and customer experience… and why that matters.
    • Understand a day in the life of their customer and create alignment between their needs and our deliverables.
    • Recognise the profound impact of social media and AI, and the devastating ramifications of under-performing in the eyes of your customers.
  • A day in the life of your customer
    Deeply understanding your best customer so you can deliver what they want, the way they want it
    Interactive breakout session
    In this highly interactive and thought-provoking session, Customer Experience expert David Avrin, CSP, GSF, will show you a process for better understanding the changing needs, wants and expectations of your best customers, and how you can serve them better than your competitors. You will leave with a page full of notes and a head full of ideas on how to align your business product offering, internal behaviour, and customer experience strategies in ways that beat the competition and future-proof your business.

Testimonials for David Avrin

David was our first speaker to ever receive a 100% approval rating on our post event survey. We’ve already hired him for several more events!
President/CEO
Hotel Interactive Inc.

During the past 16 years, I’ve seen over 300 presentations. David Avrin’s stands out as the most polished presentation of all!
Chairman
TEC

To say that he was well received would be an understatement. His style, tone, demeanor and most importantly content, far exceeded our expectations. Our 15+ year members said he was the best keynote speaker we have ever had.
Gift & Home Trade Assn

David Avrin’s engaging and entertaining presentation was one of the highlights of the conference for the attendees! The management team was very impressed at how well David reinforced their priorities and took the time to truly understand the organizational objectives for the conference. I would not only high recommend David Avrin as a speaker for any franchise and organizational conference, I will certainly use him again for events.
Midwest Speakers Bureau, Inc.

As the keynote speaker for our Branch Leadership Conference, David Avrin had our team learning and laughing out loud thought the process. If you are looking for a keynote speaker for your franchise event who will deliver a great message with humor, authenticity and engagement, David Avrin delivers!
Chief Brand Officer
BrightStar Franchising, LLC

Our attendees enjoyed David’s candor, sense of humor and well thought-out presentation. They walked away with ideas that they immediately implement when they returned to their businesses. I would highly recommend David Avrin to any group looking for a high-energy and knowledgeable business marketing speaker!
1-800-SWEEPER