Scott Dutton

• Conflict Intelligence® (CI) - Develop your conflict smarts
  How tired are we of getting tangled up in that conflict web? Of repeating those same old, same old conflict patterns? We are all aware of the cost of conflict not only in the workplace but also in our own personal lives. Unfortunately, we are not taught how to understand and transform conflict so we usually end up repeating the same mistakes – and that’s stressful.
  
  Scott gets conflict and he is passionate about sharing the future of conflict - Conflict Intelligence®. CI is a new approach to conflict resolution that enables us to not only clearly identify conflict dynamics but also gives us the conflict IQ (insight, mindset & action) to consciously connect and build collaborative understanding with others.
  
  Oh yeah, enjoy your conflict!
  
  In Scott’s engaging and informative (+ fun!) keynote presentation, audiences discover:
  • How to get ahead of the curve and invite the new paradigm of conflict resolution - Conflict Intelligence (CI) - to build healthy, dynamic and sustainable relationships.
  • How to increase Conflict IQ (insight, mindset and action) via the CI model to realise next-level workplace communication.
  • How to avoid the 3 common conflict traps that fuel conflict, disconnect relationships and jeopardise our individual and organisational wellbeing.
  • How to practice the 5 CI conscious choices to successfully transform conflict into connection in both our personal and professional lives.
    
    Audience members will leave this presentation with increased CI and the pathway for greater peace – both personally and professionally. Conflict Intelligence is an ideal stand-alone conference keynote or an extended half or full day workshop.
    
    
• Difficult to connected conversations
  Yikes! How much do we look forward to those difficult and necessary conversations? A DC is anything you find hard to talk about but know that you need to. Mmmm…The issue is often how to start those sensitive conversations that will invite open and constructive dialogue. When interactions become difficult, emotions can often escalate and communication can break down. We often fear having the difficult conversation as we are concerned that we may make the situation worse – so we may try to avoid it or if we know we have to have it, we may try and blunder through it.
  
  Scott shares (with humour!) the necessary understanding, skills and confidence to successfully transform that conversation from difficult (+ challenging + tough + unwanted) to connected + confident through a clear and concise 3-step process.
  
  Yep, that DC just got that much easier!
  
  In Scott’s engaging and informative (+ fun!) keynote presentation, audiences discover:
  • How to transform a difficult (+ challenging + tough + unwanted) conversation to a connected + confident conversation.
  • How to develop a mindset with an intent that invites open and authentic communication.
  • How to practice a 3-step process that ensures the transformation of conflict into connection and the strengthening of relationship.
  • How to implement key strategies to deal with challenges while remaining mindfully centred within the chaos of conflict.
  • Audience members will leave this presentation with the essential insight and process to successfully transform difficult conversations into connected + confident conversations. Difficult Conversations is an ideal stand-alone conference keynote or an extended workshop.

Trainings

• Mindful communication - The key to connection
  For next generation customer experience (CX) success, Mindful Communication (MC) is the key. It is essential we connect with our customers to build authentic engagement, a genuine service mindset and a valuable relationship. The practice of Mindful Communication (MC) will create a meaningful + positive connection that will improve not only customer experience but will also strengthen individual/ team wellbeing and of course, increase (sustainable) sales!
  
  Happy Customer = Happy Team!
  
  Scott shares (with interaction + humour!) the necessary insights, strategies and confidence to avoid the communication roadblocks that can disconnect + derail the customer relationship by sharing a clear + concise 3-step Mindful Communication (MC) roadmap that will build meaningful + valuable + sustainable connection.
  
  In Scott’s engaging and informative (+ fun!) keynote presentation, audiences discover:
  • How to build customer engagement via the Mindful Communication (MC) roadmap and practice strategies that will build and strengthen a valuable connection.
  • How to prevent and/ or transform the communication roadblock issues that threaten to disconnect + derail your customer connection (relationship).
  • How to deliver a service mindset with genuine intent that invites open + authentic communication, a positive customer experience (CX) and the building of your tribe (loyal + sustainable customer base).
  • How to implement the Mindful Communication (MC) principles within the team environment to increase individual and team wellbeing + success.
  • Audience members will leave this presentation inspired + confident to build connection with their customers through awareness and understanding of Mindful Communication (MC) strategies and process. The Key to Connection: Mindful Communication is an ideal stand-alone conference keynote or an extended workshop.
    
    
• Mindful negotiation skills
  This 1-day training workshop will explore the 7 elements of preparing and conducting effective negotiations (Harvard Business Review model). It will also highlight the psychology of negotiation, the physiology of conflict and the impact of perceptual positions. The essential negotiation skills will be explored and practiced in a supportive environment. This course will assist those attending to understand the negotiation process, to gain greater confidence and to build collaborative relationships and successful negotiation outcomes.
  
  On completing the course, participants will be able to:
  • Understand and practice the 7 elements of preparing and conducting effective negotiations (Harvard Business Review model).
  • Understand the two primary techniques of negotiation: CUES + CINO.
  • Understand the psychology of risk, potential losses / gains and how this impacts decision making in negotiations.
  • Recognise the emotional and physiological impact of conflict.
  • Understand how perceptual positions influence how conflict is viewed.
  • Understand the law of indirect effort and how it relates to negotiation.
  • Gain greater insight into the other in conflict - including the concepts of curiousity, collaboration and the mediator mindset
    Explore the concepts of BATNA / WATNA and how to move from positions to interests.
  • Understand the importance of commonalities and finding win-win creative solutions.
  • Explore what is required to be a mindful negotiator.
    
    
• Difficult and necessary conversations
  This 1-day workshop will assist the leader to understand and demonstrate the skills, techniques and model in having difficult and necessary conversations.
  
  A difficult and necessary conversation is anything you find hard to talk about but know that you need to. The issue is often how to start sensitive conversations that will invite open and constructive dialogue. When interactions become difficult, emotions often escalate and communication can break down. We often fear having the difficult conversation as we are concerned that we may make the situation worse - so we may try to avoid it or if we know we have to have it, we may try and blunder through it. This course will provide the necessary understanding, skills and confidence to manage the discussion effectively. The difficult conversation in the workplace will be necessary for the manager with employees, between colleagues and with parents or students. It is also applicable for challenging interpersonal conversations. This course will explore difficult conversations utilising the Harvard Negotiation Project model.
  
  On completing the 1-day course, participants will be able to:
  • Understand and demonstrate the Harvard Negotiation Project model including the initial ‘what happened’, feeling & identity conversations; and, the subsequent transformative learning conversation.
  • Demonstrate how to start sensitive conversations that invites constructive dialogue and builds open communication.
  • Know the importance of your purpose in a Difficult Conversation.
  • Learn to have Difficult Conversations from a collaborative mindset (including the concepts of the ‘And’ Stance, impact and intention and contribution) rather than from a battle of messages.
  • Understand and incorporate the distinction between curiosity vs. certainty into Difficult Conversations.
  • Learn how to deal with challenges in Difficult Conversations.
  • Create mutually satisfying outcomes by utilising a learning conversation to encourage collaborative negotiation and problem-solving.
  • Gain greater confidence in having Difficult Conversations.
    
    Members of the Australian Association of Social Workers (AASW), the Australian Psychological Society (APS) and Australia Community Workers Association (ACWA) may also receive CPD hours towards their professional development requirements.
    
    
• Mindful leader: Foundations
  This 1-day workshop will explore the essential role and practice of mindfulness for the conscious leader and the corresponding transformative impact on the team and organisation. Conscious and mindful leadership - as the current paradigm in authentic leadership theory and research - is recognised as having the most significant and positive impact not only on workplace wellbeing, creativity and team culture, but also on productivity and the ‘bottom line’. The conscious and mindful leader understands that to create and maintain a sustainable dynamic, responsive and vibrant organisation; they as leader need to value and synergise the power of the collective (team or organisation) with the ongoing practices of: being genuine and authentic, taking responsibility, remaining curious, empowering others; and by leading with ‘lived’ mindful values and a shared vision.
  
  On completing the course, participants will be able to:
  • Understand the essential role and practice of mindfulness on the conscious leader and the corresponding transformative impact on the team and organisation.
  • Explore the challenges in today’s VUCA environment and the awakening of the conscious leader and organisation.
  • Understand the core elements of conscious & mindful leadership – being in the present, leading with dharmic values, embracing responsibility, connecting with a shared vision, relating with heart and valuing the other.
  • Identify and embrace the mindful values, vision and behaviours that inspire and synergise with a productive team or organisation.
  • Explore conscious and mindful communication and understand the energetic impact upon the team.
  • Understand how to balance the task and maintenance (relationship) continuum to meet goals/ targets and to inspire the team.
  • Develop an awareness of the challenges in becoming a conscious & mindful leader and the strategies required to explore and transform these obstacles.
  • Create a take-away blueprint for conscious and mindful leadership practices that can be implemented to develop a sustainable and cohesive team/ organisation.