Ron Kaufman

One of the world’s outstanding Customer Service gurus

For more than three decades, Ron Kaufman has helped companies on every continent build a culture of uplifting service that delivers outstanding business results year after year. Making transformation his mission, Ron is one of the world’s most sought after educators, consultants, business thought-leaders and motivational customer service keynote speakers on the topic of achieving superior service.

He is author of the New York Times and USA Today bestseller “Uplifting Service! The proven path to Delighting Y, Colleagues and Everybody Else You Meet” and 14 other books on service, business and inspiration. Ron enable leaders and organisations to build Uplifting Service for sustainable advantage. Ron’s clients include Federal express, Citibank, Singapore Airlines, Johnson & Johnson, Microsoft and ExxonMobil.

Customer Service & Experience

Ron Kaufman Book as a speaker/entertainer for your next event

Key Points for Ron Kaufman

Bestselling author on service, business and inspiration (more than 15 titles!)
Founder of UP! Your Service, a company that enables organizations to build Uplifting Service cultures for sustainable advantage.
His approaches to leadership and learning have been featured in the New York Times, the Wall Street Journal, and USA Today.

Topics for Ron Kaufman

Uplifting customer service
Building services culture

Testimonials for Ron Kaufman

Professional Conference Organiser

The team at ICMI offer a fantastic and professional service that allows us (event organisers) to focus on the delivery of our events

Corporate Client

I was very happy with the whole process from initial call through to performance, every question or detail was explained in a professional friendly manner. I will definitely be in touch with ICMI again.

Insurance Client

All ICMI staff I dealt with were exceptionally efficient, collaborative and responsive to ensuring our talent was informed.

Government Client

ICMI were flexible and accommodating, this year finding a speaker for your event that would work in a virtual setting was a challenge, but we ended up with a very successful event and the perfect speaker! Always patient and responsive to my calls or emails.

Corporate Client

Association Client

We were impacted by a COVID-19 outbreak in South Australia that threatened to de-rail our Northern Territory based event, but the ICMI logistics team made it happen when the window of opportunity arose.

NFP Client

ICMI listened to our needs and were very supportive with the change of plans with dealing with the pandemic. They gave great advice and helped us secure the right talent for our event.

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