Roger Simpson Book as a speaker/entertainer for your next event

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Key Points for Roger Simpson

  • Roger Simpson, with over 25 years of industry expertise, is Australia's foremost authority on enhancing customer ROI in retail and a globally recognized expert in staff coaching, customer service, and selling skills.
  • As the founder of The Retail Solution, Roger's innovative training programs have generated remarkable sales growth exceeding 100% for retail clients across ten countries.
  • His unique training approach empowers store managers to coach their teams effectively, ensuring long-term sales and service improvements.
  • Roger's clients encompass a wide spectrum of retail brands, including 2XU, 7-Eleven, BP, Kathmandu, and many more, all benefiting from his transformative strategies for success.

Topics for Roger Simpson

  • Training managers and leaders to coach
    Perfect for everyone who wishes to learn effective ways to increase the performance of their people.
  • Staff selection
    How to choose the pick of the bunch.
  • Customer service and sales
    On the phone, face-to-face, internal or external.
  • Master of ceremonies
  • Host
  • Facilitator

Testimonials for Roger Simpson

Roger's presentation on the Customer Service Relaunch at our recent Area Manager Conference was nothing short of spectacular. It's not often that you leave a conference feeling genuinely inspired, but that's exactly how I felt after his talk. Roger's ability to engage the audience, share innovative ideas, and make the topic a no-brainer. He brought a fresh perspective to our customer service approach that had everyone buzzing with excitement. What stood out most was his passion for ensuring that our customers not only receive excellent service but also feel truly valued. His presentation was a reminder that customer service is not just a department; it's a philosophy that should permeate every aspect of our business. 

I was particularly impressed with the actionable takeaways he provided. The relaunch strategies and insights he shared were not just theoretical; they were practical and tailored to our organization's unique needs. Roger's energy and enthusiasm were infectious, leaving us all eager to implement the new customer service initiatives. He made us believe that we can take our customer service to a level beyond excellence, and that's something truly remarkable.

Kudos to Roger for a presentation that left a lasting impact on all of us. I can't wait to see the positive changes and enhanced customer experiences that will result from this inspiring session. Thank you, Roger, for your invaluable contribution to our conference! 

I highly recommend Roger Simpson’s Product Awareness course as a highly effective way to increase store sales. Roger’s enthusiasm and passion for his philosophies during the workshops are well balanced by encouragement and clear direction in store”. I highly recommend Roger’s course if you are looking for Sales Increase of up to 200% to 300%. What business wouldn’t love to see increases like these on high margin lines!.
Liquor General Manager
Ritchies Stores Pty Ltd

Roger is the best facilitator I have ever seen.
Beechworth Bakery   

Roger has an innate skill in building rapport with a large group and through humour and a seemingly inexhaustible energy, he keeps things moving and enjoyable.
General Manager
Civic Video.     

Your outstanding performance as MC at our Pharmacy Assistants Conference, allowed me to concentrate on our attendees and as an extra bonus achieved the on time performance of every session of the 2 1/2 days.
Executive Director
Chemmart Pharmacies

Civic Video has enjoyed a long association with Roger Simpson spanning a period of six years. During this period of time Roger has become an integral part of our training syllabus and is one of our principal trainers delivering material on management skills and franchisee training. Through this association we have engaged Roger as Master of Ceremonies for 3 National Franchise Conferences, including the most recent in Hong Kong during September 2006. During our long association with Roger he has become part of our team, assisting with the planning and delivery of both training programs and conferences and I would have no hesitation in recommending him to clients seeking an enthusiastic, professional trainer/MC to work with their organization on a multitude of levels.
Managing Director
Civic Video

Congratulations on your excellent presentation, you are very gifted at what you do. 
Multilingual Motivator
Maresca International.
Roger and Tom's session highlighted that being successful in business and life is not rocket science…'s all about staying positive, being creative, hanging in there and having some fun along the way.  Topped and tailed by Roger's overview of the key points, and featuring a myriad of wonderful anecdotes and pearls of wisdom from Tom, their session is a powerful combination of theory, experiential learning and entertainment.
Tobin Borthers Funerals

You did a wonderful job as MC at the Chemmart Conference held in Port Douglas.  You were the glue that held the agenda together, and you made it look so easy!  Your sense of humor was terrific as you seamlessly organized the transitions from speaker to speaker.  You are a real pro and it was obvious that you had really done your homework!  I would highly recommend you to others who need an MC who can help take a conference from Good to Great!
Michael  Bergdahl
International Speaker / Author

Former Director of People Capital – Walmart

Roger, it was great working with you again.  As always you were a dream to work with and the ultimate professional.  Your ability and willingness to go above and beyond to deliver for the client and ensure that the conference related to everyone in the room proves that you are a total professional.  I look forward to working with you again in the future.
Broad Marketing