Peter Merrett Book as a speaker/entertainer for your next event

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Key Points for Peter Merrett

  • Peter Merrett is a professionally trained British Chef. He graduated with a Higher National Diploma in Hotel Management from a leading UK Hotel School. He spent fourteen years as a Luxury Red Star Hotelier, working through all departments and ranks up to Hotel Manager for one of the UK’s leading country house hotels.
  • Peter has opened two historical luxury country house hotels in the UK, both winning Hotel of the Year. He has a collection of twenty-two international customer service and hospitality awards.
  • Peter pioneered the first of its kind office-hotel concept at Tower 42, London and was awarded The Best Office Building in the World with BOMA International in 2008. He went on to lead the introduction of a hotel-based culture with JLL Australia and won the International Business Excellence Award for Best Global Customer Experience in 2015.
  • Peter is the Founder of The House of Wonderful in 2018 and provides a broad menu of Wonder Experiences including: trusted advisor services, speaking, training, mystery shopping and coaching.
  • He is Australia’s 2024 Keynote Speaker of the Year and has spoken in 11 countries including China, Malaysia, Dubai, Vietnam, South Africa, Hong Kong, Hawaii, Singapore, Australia, UK and multiple cities around the U.S.
  • Peter served recently as a Director of the Board of Professional Speakers Australia. He represents the leadership of the commercial real estate industry globally, as a BOMA Fellow (Building Owners and Managers Association) in the U.S.
  • Peter works and speaks with his mentor, Doug Lipp, former Head of Training for Disney and Author of Disney U.
  • His first book is being published in the Summer of 2024: WONDERLICIOUS: The Lost Recipes of Life, Leadership and Service with Wonder.

Topics for Peter Merrett

  • Best-in-class customer service
    Peter shows you how to achieve best-in-class customer service without the need for big budgets, complicated systems and processes, or the latest software that promises the latest best way to engage customers. Discover refreshing techniques to bring your full presence and imagination to life and change the way your customers experience you – forever.
  • Uncomplicated workplace joy
    Whilst you can’t force your employees to continuously smile or expect them to be and look happy – with kindness and humility instilled at the core of your business culture you can create an environment that invokes and encourages this as second nature. Peter will help you discover the secret to business prosperity through the emotional success of your people.
  • Role model leadership
    Through his career Peter has witnessed all types of leadership – the good, the bad and the ugly. He has distilled this wisdom into a delicious antidote to refresh the opportunities of today and to guide busy leaders on mastering the craftsmanship of kind, caring and present leadership. So that people remain motivated and loyal because they feel recognised, valued and appreciated.
  • Culture innovation
    Peter reveals what it takes to create a culture that shines with heart and kindness, with an environment so positive that people wait in line to be part of your company. Your team members will have a hard time departing because they love the atmosphere, the permission to be themselves and the deep feeling of fulfilment.
  • Hospitality innovation
    Peter reveals the transferable ‘backstage’ secrets of luxury hotel service excellence and shares the transforming powers and huge differentiation of hospitality that can be applied to any business. He intimately shares how the best hotels of the world embody a common simple principle – that team and customer service experiences “isn’t what we do – its who we are”.
  • Words glorious words
    Peter uncovers the wonderous magic of invigorating and differentiating your brand through creative and subtle vocabulary enhancements – by playing with your words. From your products and services, to how you close an email – he teaches how to dare to be different with elevating your credibility, reputation, connection, and profitability through every verbal and written interaction across your business.

Testimonials for Peter Merrett

We call you “Memorable Mister Merrett”. It's been 2 years since your keynote, and we still talk about it today!
US Vice President

Your message will forever change the way I think about work. A must experience for any business that wants to increase employee and customer engagement.
Kingpin Australia

I am incredibly glad you were born and that we got the opportunity to hear your wisdom about making the world more wonderful.
Director Client Engagement, Dallas

This was the first standing ovation we have seen in my 10-year history of running the annual JLL America conference. A truly memorable show that touched everyone!!
JLL President
US Property Management

The feedback was off the charts! I would say Peter is one of the top five Customer Service speakers. Not just in Australia, but the world!
Business Blueprint

Peter’s closing keynote was my all-time favourite over my 10-years attending the SHFM conference. What a motivating and heart-warming message, and especially after such a challenging year.
Conoco Philips

You made me cry (in a good way!) I was moved by the inspirational approach you have to delivering exceptional service and the examples were great!
Senior Marketing Cloud Consultant
System Partners, Australia

Peter’s ‘show’ was a real highlight of the South Africa convention!
CNN International Anchor & Business Reporter

Peter set the bar incredibly high, and many attendees told me it was the best BOMA event they’ve been to in over 20 years.
Hawaiian Building Maintenance