Peter Merrett Book as a speaker/entertainer for your next event

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Key Points for Peter Merrett

  • Peter Merrett is a professionally trained British Chef. He graduated with a Higher National Diploma in Hotel Management from a leading UK Hotel School. He spent fourteen years as a Luxury Red Star Hotelier, working through all departments and ranks up to Hotel Manager for one of the UK’s leading country house hotels.
  • Peter has opened two historical luxury country house hotels in the UK, both winning Hotel of the Year. He has a collection of twenty-two international customer service and hospitality awards.
  • Peter pioneered the first of its kind office-hotel concept at Tower 42, London and was awarded The Best Office Building in the World with BOMA International in 2008. He went on to lead the introduction of a hospitality-inspired culture with JLL Australia and won the International Business Excellence Award for Best Global Customer Experience in 2015.
  • Peter is the Founder of The House of Wonderful in 2018 and provides a broad menu of Wonder Experiences including: trusted advisor services, speaking, training, mystery shopping and coaching.
  • He is Australia’s 2024 Keynote Speaker of the Year and has spoken in 11 countries including China, Malaysia, Dubai, Vietnam, South Africa, Hong Kong, Hawaii, Singapore, Australia, UK and multiple cities around the U.S.
  • Peter served recently as a Director of the Board of Professional Speakers Australia. He represents the leadership of the commercial real estate industry globally, as a BOMA Fellow (Building Owners and Managers Association) in the U.S.
  • Peter works and speaks with his mentor, Doug Lipp, former Head of Training for Disney and Author of Disney U.
  • His first book is being published in May 2025: WONDERLICIOUS: Bringing wonder back to life, leadership and service.

Topics for Peter Merrett

  • Service magic: Delivering best-in-class service without big budgets
    Discover how to deliver top-tier service without complex systems or complicated processes. Peter shares simple yet powerful ways to influence with presence, creativity, and imagination—turning everyday interactions into memorable experiences that inspire enduring customer loyalty and business profitability.
  • Workplace joy: Inspiring a heart-led workplace of genuine happiness
    Joy in the workplace can’t be forced, but it can flourish naturally when kindness and humility form the foundation. Peter reveals how the core principles of positivity, kindness and connection create an environment where everyone feels motivated, engaged, and genuinely happy to contribute their best.
  • Leadership influence: Standing out as a role-model human-spirited leader
    Peter distils the experiences of his hospitality leadership career into a transformational guide for today’s leaders. Discover the magic formula for making people feel genuinely valued, appreciated, and recognized—to create a workplace environment where everyone is inspired to contribute their best.
  • Employment transformation: Becoming a magnetic employer of choice
    Imagine a workplace so welcoming, connected, and fulfilling that people line up to join. Peter shares the keys to attracting, onboarding, and building a culture that radiates positivity—where team members thrive by being their authentic selves and stay because they genuinely love where they work.
  • Culture differentiation: Leading with the transformative art of hospitality
    Drawing from the ‘backstage’ secrets of luxury hotels, Peter reveals easy-to-implement hospitality techniques and methodology to create memorable and connected experiences. Discover how to embed the philosophy, “people will never forget how we make them feel” to truly set your business apart.
  • Connected expression: The power of word wizardry for memorable connection
    Peter reveals the special art of using language and expression to elevate every interaction. From product descriptions to email closings, discover how to build a loyal customer base and a brand that stands out by choosing words that connect, entice, and reinforce your business’s attraction and reputation.

 

Testimonials for Peter Merrett

The energy that Peter shares his passion and knowledge reminds me of Walt Disney. He has fun ... while educating at the same time!
Author Disney U

We call you “Memorable Mister Merrett”. It's been 2 years since your keynote, and we still talk about it today!
US Vice President
JLL

Your message will forever change the way I think about work. A must experience for any business that wants to increase employee and customer engagement.
COO
Kingpin Australia

I am incredibly glad you were born and that we got the opportunity to hear your wisdom about making the world more wonderful.
Director Client Engagement
Auction.com, Dallas

This was the first standing ovation we have seen in my 10-year history of running the annual JLL America conference. A truly memorable show that touched everyone!!
JLL President
US Property Management

The feedback was off the charts! I would say Peter is one of the top five Customer Service speakers. Not just in Australia, but the world!
CEO
Business Blueprint

Peter’s closing keynote was my all-time favourite over my 10-years attending the SHFM conference. What a motivating and heart-warming message, and especially after such a challenging year.
Director
Conoco Philips

You made me cry (in a good way!) I was moved by the inspirational approach you have to delivering exceptional service and the examples were great!
Senior Marketing Cloud Consultant
System Partners, Australia

Peter’s ‘show’ was a real highlight of the South Africa convention!
CNN International Anchor & Business Reporter

Peter set the bar incredibly high, and many attendees told me it was the best BOMA event they’ve been to in over 20 years.
COO
Hawaiian Building Maintenance