Kate Hardcastle MBE

UK's leading 'go-to' business expert on consumer insight for national television and media

Kate Hardcastle MBE, a.k.a. The Customer Whisperer is the UK's leading 'go-to' business expert on consumer insight for national TV and media.

She has added her unique brand of knowledgeable commentary to thousands of interviews for TV and radio outlets including BBC, ITV, Channel 4, Sky News. She has also presented leading consumer shows and most recently reporting on ITV1’s Tonight show fronting episode about saving the High Street.

Other credits include Rip Off Britain, What Britain Bought, Battlefront and Inside Out as well as being the consumer champion for hit ITV 1 consumer show – Eat Shop Save.

Her work is respected globally, projects have included the successful turnaround of ailing retail brands and shopping centre, the creation of powerful consumer brands & consultant to oversee business redevelopment, restructure and takeovers.

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Key Points

Kate Hardcastle MBE co-founded a multi award winning, international business advisory company Insight with Passion.
She presented the ITV1 breakthrough prime time hit documentary, Shopping? End of the High Street?
Ambassador and retail expert for Welcome To Yorkshire, to date supporting over 1000 small businesses through mentoring events.
She founded Women In Sport Conference North and is a Trustee of the Diana Award.
She won a Queen’s Honours Award for services to business in June 2018, and was awarded with an MBE.
Kate is an in-demand commentator and go to expert in retail and consumer insight, for national media outlets: BBC, ITV1, SKY, Channel 4 and Channel 5. She has also presented prime time shows, including Eat, Shop, Save (ITV1)

Topics

Get closer to your customers
Every customer counts
Being customer-obsessed makes business sense
Stay one step ahead
Building the future around customers
#WWPD - What would Poppins Do?
Things that make you go - OOMPH
Customer at the Heart
Bootstrap your Business
No one is buying

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