Ask about Brett King
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Key Points
  • Brett King wrote the ground breaking book, Bank 2.0
  • He regularly publishes in high profile international finance journals and newspapers.
  • Brett runs User Strategy, a consultancy focussed on improving customer interaction with financial institutions.
Topics
  • The Big Shift - How Customer Behaviour & Technology is Changing the Future of Financial Services
    • Learn about the evolution of consumer behaviour and examine the trends, innovations and technologies that are likely to have the most significant impact over the next decade
    • Understand the key issues that choke the development of innovation across organisations and learn how to identify the quick wins that can justify improvement programs

  • Goodbye Chequebook, Hello Facebook
    • Brett will explore how Social Media has exposed pricing, over-regulation, out-dated processes and poor policy
    • Explore customer advocacy, the impact of mobile technology and why banking is no longer a place you go, but something you do

  • The Battle for the Bank Account - And why the Banks will probably lose...
    • How mobile technology is completely changing the context of banking
    • How you need to evolve to win the battle for the bank account

  • Advocacy, Behaviour, Context - The New Rules of Engagement
    • Explore the driving shifts in technology and behaviour
    • Understand what the new rules of engagement what they mean for the future of your organisation

  • The Evolution of the Bank Account - From Passbook to Mobile
    • How mobile technology is completely changing the context of banking
    • How you need to evolve to win the battle for the bank account
    • Who will be the players who emerge to win? Spoiler: It may not be who you think...

  • Building a Bank for Gen-Y and Digital Natives
    • Brett will share his journey from conception to creation of Moven
    • What organisations can learn from the Moven story
    • Why selling a checking account may kill your retail bank in the next 5 years
    • Why Gen-Y don’t write checks, don’t visit branches and don’t trust banks
Testimonials

The examples Brett King brought into the room were captivating. His perspective on the importance of customer behaviour, in particular choice and the control customers want around how they interact, is critical. Financial institutions can no longer dictate how customers should connect with us, we must instead listen and adapt to customer behaviour.
National Australia Bank

Just wanted to say a big Thank You for your very inspiring sessions in Abu Dhabi. The whole bank is now talking about the imperative to change and face the future.
National Bank Of Abu Dhabi

The examples King brought into the room were captivating. His perspective on the importance of customer behaviour, in particular choice and the control customers want around how they interact, is critical. Financial institutions can not dictate how customers should connect with us. Organisations must instead listen and adapt to customer behaviour.
NAB Australia

We truly appreciate your insights about the bank and customers of today and the future...their changing behaviour and lifestyles, their attitudes towards new technologies, and their role in changing the future of financial services. It was indeed an honour and a rare privilege to have you as our guest speaker gracing our 20th Anniversary event.
BANCNET

Brett delivered a Master class for our board, executive and senior management. Brett accomplished more in opening our eyes to the opportunities in multi-channel, social media, mobile engagement and customer experience than I would have ever thought possible in such a short space of time. We are still riding on the buzz from his BANK 2.0 session weeks later. He delivered an extraordinarily insightful session for our team...Truly enthralling!
Bendigo and Adelaide Bank

Brett delivered extraordinary insights to Google’s clients and partners in his BIG SHIFT presentation. At Google we are used to some big ideas and even bigger names, but Brett delivered a unique view that was truly surprising...
Head of Google Finance, Australia and New Zealand

Brett King presents a formidable challenge for banks to change their way of thinking underpinned by hard facts and powerful arguments. The call for action is undisputable.
Cicero/Bank of Norway