Dr. Ian Brooks is passionate about business. His vision is a world where business adds value to the lives of everyone it touches – be they customers, staff, suppliers, shareholders or simply the residents of communities in which the business operates. Ian’s personal mission is to help business leaders create exceptional levels of value.
Ian has written twelve best-selling books, which have sold a total of over 60,000 copies in New Zealand, Australia, Canada, Great Britain, The United States and South Africa. His latest book, Putting the Customer First, is an entertaining story, which will show you how to build a company that will keep your customers coming back for more. Ian is the editor of the Brooks Royston Business Report, a 12 page monthly digest full of interesting facts, stimulating ideas and practical tips, which are read by business leaders in New Zealand and Australia. His also made a number of audiotapes and videos on customer value, handling complaints, business success, quality management, organisational change and personal motivation.
A much sort after and internationally recognised business speaker, Ian inspires and entertains over 200 audiences each year in New Zealand, Australia, Canada the USA and Great Britain. He recently spoke in America at the Million-Dollar Round Table, the world’s largest convention of insurance agents. Believing that business is tough but not complicated, Ian helps people to understand the elements of business success and has practical suggestions on how to improve business performance. “Essentially”, says Ian “it’s all about the customer. They are not important to your business, they are your business. Without them you have nothing.” Ian’s audiences are inspired by his powerful message, entertained by his presentation and motivated by his enthusiasm. Most importantly, they treasure what they have learned.
Ian is one of New Zealand’s foremost advisers. For nearly 25 years, Ian consulted to organisations in New Zealand, Australia, Canada and the South Pacific helping them to survive and grow in this crowded and competitive market place. His clients have included large corporations, such as CSR, Air New Zealand, Telecom, Westpac Trust, Carter Holt Harvey and Fletcher Challenge, and small and medium sized businesses. Ian has expertise in the public sector as well, having consulted to Canada customs, and I large number of local bodies including the Auckland, Dunedin, Christchurch and Hamilton City Councils. Ian is recognised for his expertise in customer care, organisational change, human resource management, quality management and business strategy.
Ian in actively involved in business. He is the managing director of Nahanni Publishing Limited, one of New Zealand’s foremost publisher of business books. He has also held a number of directorships in small and medium sized businesses.
A well known business educator, Ian is a founding member of the New Zealand Quality College, and a program of the New Zealand institute of management and of the University of Auckland Business School’s Executive Development Program. Ian trained as a clinical Psychologist and has many years of experience working with people in family and business settings. His insights into the way we think and behave cause people to think laugh and learn.
“My Passion” says Ian, “is to provoke people. Provoke them to explore and develop their potential. When I speak to an audience. My goals are to stimulate and challenge. I want people to walk out with a new view of business and of themselves.”
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