Dr. Ian Brooks is passionate about business. His vision is a world where business adds value to the lives of everyone it touches – be they customers, staff, suppliers, shareholders or simply the residents of communities in which the business operates. Ian’s personal mission is to help business leaders create exceptional levels of value.
Ian has written twelve best-selling books, which have sold a total of over 60,000 copies in New Zealand, Australia, Canada, Great Britain, The United States and South Africa. His latest book, Putting the Customer First, is an entertaining story, which will show you how to build a company that will keep your customers coming back for more. Ian is the editor of the Brooks Royston Business Report, a 12 page monthly digest full of interesting facts, stimulating ideas and practical tips which is read by business leaders in New Zealand and Australia. His also made a number of audiotapes and videos on customer value, handling complaints, business success, quality management, organisational change and personal motivation.
A much sort after and internationally recognised business speaker, Ian inspires and entertains over 200 audiences each year in New Zealand, Australia, Canada the USA and Great Britain. He recently spoke in America at the Million-Dollar Round Table, the world’s largest convention of insurance agents. Believing that business is tough but not complicated, Ian helps people to understand the elements of business success and has practical suggestions on how to improve business performance. “Essentially”, says Ian “it’s all about the customer. They are not important to your business, they are your business. Without them you have nothing.” Ian’s audiences are inspired by his powerful message, entertained by his presentation and motivated by his enthusiasm. Most importantly, they treasure what they have learned.
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