In 1988, Kym Illman lost his job at a Perth television station. With the prospects of finding work in the media exceedingly dim, he took the plunge and went into business on his own. He has turned a modest home-based business into an international success story. He’s been described as a “customer service specialist”, an “ambush marketing guru” and “the king of unauthorised advertising”.
Today he is the owner of The Message Group, an award-winning group of companies covering a range of industries including visual marketing, audio production, corporate training and hospitality. This international business turns over in excess of AU$13m/year and employs more than 100 staff in Australia and Singapore.
From their Perth head office, productions are recorded and mixed before being downloaded to digital On Hold equipment at clients’ premises around the world. Today, voices are recorded in English, Mandarin, Malay, Thai, and Cantonese languages live in Singapore and sent to the Perth studios.
Kym’s passion for wowing clients has been one of the major factors in his company’s amazing success. His latest book, The Future IS Customer Service (also available as a 3-CD talking book), features more than 200 real-life stories on the subject, as well as proven strategies that staff, managers and business owners can use in their own organisations.
Kym runs his own acclaimed seminars throughout the Asia-Pacific region on subjects ranging from telephone etiquette and ambush marketing through to customer service. A recognised authority on the latter, he’s been featured on The Today Show, A Current Affair and CNBC, as well as 2GB, 3AW, 6PR, 4BC and ABC radio. Versions of Kym’s seminars have since been released on CD & DVD.
Acknowledged as Australia’s premier ambush marketer, Kym has secured more than AU$1m worth of free media exposure over the past decade. In fact, millions of people have seen the familiar Messages On Hold logo at sporting and newsworthy events around the world.
The company has won numerous Australian business awards. Managing Director Kym Illman was Australia’s Young Business Achiever of the Year in 1995 and the company was listed in BRW’s Fastest Growing Private Companies Business list in 1996, 1997 and 1998. Kym represented Australia in the World Young Business Achiever Award in 1995 and was named 2007 Ernst & Young Entrepreneur of the Year, Western Region.
The result of all this success? A career as a much sought-after public speaker, presenting to small and large corporate groups on a range of topics including customer service, ambush marketing, telephone techniques and the secrets behind his rags-to-riches success.
Kym will gladly tailor a presentation for your team on customer service, ambush marketing or the secrets behind Messages On Hold's amazing growth ~ it's up to you!
Now, Kym Illman can also add “author” to his long list of credits with his books “The Future is Customer Service” and “World’s Greatest Telephone Techniques”
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